The Experience Strategist
Experience Strategy Podcast with Stone Mantel
Ancient Principles for Staging Modern Experiences
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Ancient Principles for Staging Modern Experiences

From Aristotle and Plato to modern brands like Disney and Apple, staging and storytelling have always been central to our experiences. Tune into today’s episode of The Experience Strategy Podcast to find out ways to use these timeless techniques to entice, engage and immerse your customer in your brand’s offerings. 

In This Episode:

  • [00:55] What does economic progression have to do with birthday cakes?

  • [05:25] What does staging experiences mean?

  • [06:00] Aristotle and Plato used the same design principles as Apple and Disney.

  • [08:45] The strategic power of unboxing?

  • [15:00] One of the biggest mistakes companies are making is thinking that moving customers through phases is the same thing as having a story. 

  • [19:00] Here’s how the Kith brand is selling the lifestyle experience to consumers. 

  • [24:00] Why associating stories with theming is important.

  • [28:00] What is the Dunder Mifflin phenomenon?

  • [31:00] What does vibe have to do with the whole experience of a brand?

Key Takeaways:

  • Staging experiences is thinking about the experience as theater. 

  • There is this innate human need to be a part of an experience and to be on the journey of a story.

  • One of the key elements of staging an experience is that there needs to be a story and a journey customers want to be a part of.

  • Disney, like many successful brands, transitioned from “let me show you a story”, to “let me make you a part of this story”.

Links Mentioned:

Kith: https://kith.com/

Cariuma: https://cariuma.com/

Discussion about this podcast

The Experience Strategist
Experience Strategy Podcast with Stone Mantel
Have you ever had an experience as a customer that left you wondering, “What were they thinking?” The Experience Strategy Podcast has your answer!
We are endlessly curious about what makes great customer experiences and the strategies that successful (and unsuccessful) organizations leverage to create deep and meaningful relationships with their customers. In each episode we explore a notable customer experience through the customer’s perspective to unearth the powerful strategic lessons in these experiences for brands large and small.
Whether you are part of a vast experience strategy team, or you’re a small business owner interested in creating an experience strategy that drives customer loyalty and value, you'll find powerful, actionable CX and employee experience insights in every episode.
The Experience Strategy Podcast is hosted by Dave Norton and Aransas Savas. Dave is an Experience Strategist, the Founder of Stone Mantel, an insights consultancy, and Author. Aransas is a Coach and Experience Designer who has worked with leading consumer-facing brands, to create meaningfully motivating experiences for the last 20 years.
Learn more at https://experiencestrategypodcast.com and https://www.stonemantel.co/