The Experience Strategist

The Experience Strategist

Creating Business Value Through Modes

Chapter 6: People Spend Most of Their Time in Modes

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Dave Norton
Dec 10, 2024
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Dear Friends,

This is the third post in the Experience Strategy Book project on modes. I’ve written quite a bit about modes in many places and some of you know me principally for my work on modes. In fact, some of you wondered why I started the book with four chapters that didn’t emphasize modes. I did so because I think modes become far more understanda…

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