The Experience Strategist
Experience Strategy Podcast with Stone Mantel
Modes Series, Episode 4: The Power of Play Mode with Michelle Lee
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Modes Series, Episode 4: The Power of Play Mode with Michelle Lee

In this episode of the Experience Strategy podcast we go deep into the lived experience of Play mode with our friend, Michelle Lee, Managing Director of IDEO's Play Lab. Tap into Michelle’s vast knowledge of the experience of play to understand the mindsets and behaviors associated with this mode, and how we, as experience strategists, can tap into the power of play.

Learn:

  • Why play matters for consumers, employees, and brands

  • The mindsets and behaviors that define play

  • Ways to measure the ROI of Play

  • Ideas for building Play into any experience

BIO

As Managing Director of IDEO's Play Lab, Michelle Lee leads an integrated research, design, and development team bringing engaging, interactive and playful experiences to market. Her Design for Play team builds upon 30+ years in toy invention, leveraging the principles of play to connect with people at a deeper emotional level that captivates, delights, and empowers. Beyond specializing in toys and kids, Michelle is passionate about using play to address difficult challenges and create meaningful change across industries, including driving responsible digital design, inspiring underrepresented students to pursue careers in STEM, and supporting organizations in adopting practices in line with a circular economy.

Discussion about this podcast

The Experience Strategist
Experience Strategy Podcast with Stone Mantel
Have you ever had an experience as a customer that left you wondering, “What were they thinking?” The Experience Strategy Podcast has your answer!
We are endlessly curious about what makes great customer experiences and the strategies that successful (and unsuccessful) organizations leverage to create deep and meaningful relationships with their customers. In each episode we explore a notable customer experience through the customer’s perspective to unearth the powerful strategic lessons in these experiences for brands large and small.
Whether you are part of a vast experience strategy team, or you’re a small business owner interested in creating an experience strategy that drives customer loyalty and value, you'll find powerful, actionable CX and employee experience insights in every episode.
The Experience Strategy Podcast is hosted by Dave Norton and Aransas Savas. Dave is an Experience Strategist, the Founder of Stone Mantel, an insights consultancy, and Author. Aransas is a Coach and Experience Designer who has worked with leading consumer-facing brands, to create meaningfully motivating experiences for the last 20 years.
Learn more at https://experiencestrategypodcast.com and https://www.stonemantel.co/