The 2023 Experience Strategy Trends Report

Experience Strategy Podcast with Stone Mantel

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The 2023 Experience Strategy Trends Report

Dave Norton

Jan 11, 2023

Customer needs and expectations are constantly evolving. What can recent trends in customer expectations and context tell you about what’s coming next? How can these inform your experience roadmap and prepare your business for what’s next? Our goal is to provide data-driven trends for Experience Strategists that will help you with planning by identifying the major customer and cultural trends that should be informing your roadmaps and thinking for customer journeys, channels, and personas. Listen to our latest episode to hear the top trends influencing experience strategy and how they can move your company forward. Then, visit us at https://www.stonemantel.co/trendsreport to download our full report.

What you’ll learn:

The top 6 meta trends influencing experience strategy in 2023
The research methodologies used to create the first-ever Experience Strategy Trends Report
The cultural forces contributing to the experience strategy trends
Examples of companies that are struggling or embracing trends
Powerful ways to harness these trends for your business

Discussion about this podcast

Experience Strategy Podcast with Stone Mantel

Have you ever had an experience as a customer that left you wondering, “What were they thinking?” The Experience Strategy Podcast has your answer!

We are endlessly curious about what makes great customer experiences and the strategies that successful (and unsuccessful) organizations leverage to create deep and meaningful relationships with their customers. In each episode we explore a notable customer experience through the customer’s perspective to unearth the powerful strategic lessons in these experiences for brands large and small.

Whether you are part of a vast experience strategy team, or you’re a small business owner interested in creating an experience strategy that drives customer loyalty and value, you'll find powerful, actionable CX and employee experience insights in every episode.

The Experience Strategy Podcast is hosted by Dave Norton and Aransas Savas. Dave is an Experience Strategist, the Founder of Stone Mantel, an insights consultancy, and Author. Aransas is a Coach and Experience Designer who has worked with leading consumer-facing brands, to create meaningfully motivating experiences for the last 20 years.

Learn more at https://experiencestrategypodcast.com and https://www.stonemantel.co/

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