Transformational Travel

Experience Strategy Podcast with Stone Mantel

1×

0:00

-45:58

Transformational Travel

Dave Norton

Feb 15, 2023

Today we are joined by Jake Haupert and Jorge Perez, thought leaders and entrepreneurs in transformational travel. We explore why travel is the perfect launchpad for the transformation economy; how transformational experiences differ from our traditional ways of looking at categories like healthcare, finance, retail, technology and beyond; which customer types seek transformation and why they value it. Most importantly, we talk about how to effectively deliver on transformation.

GUEST BIOS

Jake Haupert:

He's passionately advocating for new ways of believing, being, doing, and traveling that positively impact our lives, how we are with others, and how we relate to our planet. Travel today has become devoid of intention, integrity, meaning, and purpose, resulting in personal experiences lacking their full potential which, too often, reinforces boundaries, worldviews, and practices rather than stretching and evolving them. Despite our good intentions, unintended consequences have contributed to our current social and ecological crisis rather than catalytic to human development, healing, and collective prosperity. Jake believes the time is now to change that and invites you to join him.

Jake is currently most excited to be participating in the "Transformation Economy Collaborative" led by Stone Mantel, an experience strategy company, and convening a roundtable of travel-specific brands.

Jorge Perez:

A passionate traveler and sustainable development promoter. A pioneer on conservation through adventure travel and private land conservation, with more than 20 years of experience in these fields. Founder of Tierra del Volcan, an Award-winning travel company that offers life-changing adventures that leads to legendary moments in Ecuador, South America. Adventure guide. Former president of The Ecuadorian Ecotourism Association. South America ambassador for the Transformational Travel Council and vice chair of the board of TTC. Ambassador for Adventure Travel Trade Association. Panelist and conference speaker at events like; ATWS, TNC private Land Conservation expo, TIES Ecuador, Ela Travel Show.

Discussion about this podcast

Experience Strategy Podcast with Stone Mantel

Have you ever had an experience as a customer that left you wondering, “What were they thinking?” The Experience Strategy Podcast has your answer!

We are endlessly curious about what makes great customer experiences and the strategies that successful (and unsuccessful) organizations leverage to create deep and meaningful relationships with their customers. In each episode we explore a notable customer experience through the customer’s perspective to unearth the powerful strategic lessons in these experiences for brands large and small.

Whether you are part of a vast experience strategy team, or you’re a small business owner interested in creating an experience strategy that drives customer loyalty and value, you'll find powerful, actionable CX and employee experience insights in every episode.

The Experience Strategy Podcast is hosted by Dave Norton and Aransas Savas. Dave is an Experience Strategist, the Founder of Stone Mantel, an insights consultancy, and Author. Aransas is a Coach and Experience Designer who has worked with leading consumer-facing brands, to create meaningfully motivating experiences for the last 20 years.

Learn more at https://experiencestrategypodcast.com and https://www.stonemantel.co/

Listen on