Friends,
This week I’m traveling. I wanted to share a few of my favorite podcasts from this year. I hope you will enjoy them as well. Here’s Thales Teixeria talking with us about how to get more value from customer experience!
Unlocking the Customer Value Chain
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In today’s episode, we had the privilege of speaking with Thales Teixeira, a leading expert on customer-focused innovation. Thales is the co-founder of Decoupling and the author of “Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption