Unveiling the Nine Deadly Sins of Customer Journeys
theexperiencestrategist.substack.com
Years of doing customer experience design research for clients across industries have revealed nine deadly sins related to customer journeys—shedding light on the missteps that can jeopardize the overall customer experience.
Unveiling the Nine Deadly Sins of Customer Journeys
Unveiling the Nine Deadly Sins of Customer…
Unveiling the Nine Deadly Sins of Customer Journeys
Years of doing customer experience design research for clients across industries have revealed nine deadly sins related to customer journeys—shedding light on the missteps that can jeopardize the overall customer experience.