The Experience Strategist

The Experience Strategist

What Clayton Christensen Meant with His Milkshake Example

Chapter 2: Principle 1—Growth comes by Capturing Situational Markets

Dave Norton's avatar
Dave Norton
Jun 04, 2024
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Hello All,

Many of you are likely familiar with Clayton Christensen’s milkshake example, but you may not have thought about the implications for what a market is. In my first section of chapter 2, I wrote about the blinders companies have on regarding their customers. Today, I’m using an example that many people know to show that situational markets hav…

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