The Experience Strategist

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Watch Now: Leveraging AI to Create Genius Healthcare Experiences
A Stone Mantel & Suggestic Webinar
 • 
Dave Norton
 and 
Tiffany Mura
50:05
Chapter Six: People Spend Most of Their Time in Modes
Introductory Section
 • 
Dave Norton
Section 2: How Human Behavior is Changing
The Experience Strategy Book
 • 
Dave Norton
In Praise of Joe Pine’s New Book on Transformations
Joe Pine is about to do it again.
 • 
Dave Norton
How to Stay Customer-Centric During Economic Downturns with Blake Morgan
In this episode, experience strategists Dave Norton and Aransas Savas speak with Blake Morgan, the “Queen of CX” and a leading futurist in customer…
 • 
Dave Norton
, 
Aransas Savas
, and 
Blake Morgan
33:34
Time Well Spent is More than a Set of Survey Questions
Chapter Five: Principle 4—Value is in Time Spent
 • 
Dave Norton
2
Stone Mantel Webinar: Thriving in Uncertainty
Transforming Fear and Risk into Corporate and Consumer Value
 • 
Dave Norton
43:49
The Experience Strategist
The Experience Strategist
A newsletter about creating value for customers, employees, and companies.
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