The Experience Strategist

Home
Podcast
Archive
Leaderboard
About
Watch Now: Leveraging AI to Create Genius Healthcare Experiences
A Stone Mantel & Suggestic Webinar
 • 
Dave Norton
 and 
Tiffany Mura
50:05
Chapter Six: People Spend Most of Their Time in Modes
Introductory Section
 • 
Dave Norton
Section 2: How Human Behavior is Changing
The Experience Strategy Book
 • 
Dave Norton
In Praise of Joe Pine’s New Book on Transformations
Joe Pine is about to do it again.
 • 
Dave Norton
How to Stay Customer-Centric During Economic Downturns with Blake Morgan
In this episode, experience strategists Dave Norton and Aransas Savas speak with Blake Morgan, the “Queen of CX” and a leading futurist in customer…
 • 
Dave Norton
, 
Aransas Savas
, and 
Blake Morgan
1
33:34

October 2024

Time Well Spent is More than a Set of Survey Questions
Chapter Five: Principle 4—Value is in Time Spent
 • 
Dave Norton
2
Stone Mantel Webinar: Thriving in Uncertainty
Transforming Fear and Risk into Corporate and Consumer Value
 • 
Dave Norton
43:49
Adjusting Your TWS Metric to Your Company’s Situational Needs
Chapter Five: Principle 4—Value is in Time Spent
 • 
Dave Norton
The TWS Metric: How to Measure Meaningful Experiences
Chapter Five: Principle 4—Value is in Time Spent
 • 
Dave Norton
The Logic of Experience Measurement
Chapter Five: Principle 4—Value is in Time Spent
 • 
Dave Norton
Expand Your Meaningful Experiences Toolkit to Create Time Value
Chapter Five: Principle 4—Value is in Time Spent
 • 
Dave Norton

September 2024

© 2024 Dave Norton
Privacy ∙ Terms ∙ Collection notice
Start WritingGet the app
Substack is the home for great culture